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How do I unlock the 5G IoT smartlocks? 

Updated on 15/8/2023

To unlock the smart padlock and smart doorlock, you may use:

PIN code
To unlock with PIN code, press any key on the keypad on the Padlock/doorlock to wake it up, and enter your PIN code (the PIN code is generated in the Asset Management Software for any date and time period by your account administrator.
 

Digital Key app unlock

For iPhone users; you may unlock in the digital keys app by pressing the 'unlock button' in the app (after a digital key is generated for you in the Asset Management Software for a any date and time period.

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For Android users; you simply need to open the digital keys app and then hold your phone within 5 centimetres to unlock it.

Remote unlock
You may unlock in the Asset Management Software by clicking on the remote unlock button next to your listed smartlocks. You don't need to generate a digital key for the remote unlock in the software, simply click on the unlock icon button. This unlock is useful for one-time users, or people that don't want to use the digital keys app (e.g they can just ring up the account administrator when at the lock and ask the administrator to push the unlock button. NOTE: the lock must be woken up and connected to the network in order for it to recieve a remote unlock command.

NFC card unlock

You can unlock with one of the NFC cards provided in the box. Use the digital keys app to write the digital key to NFC keycards.

To lock the padlock again, just press 1C on the numberpad or enter your PIN code again, or hold your phone up to the smart padlock again. The smart doorlock will automatically relock within 5 seconds.