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Products
5G IoT Smart Padlock
Robust weatherproof smart padlock with SIM card
5G IoT Smart Doorlock Latch 1
Single latch smart doorlock - easy to install with 5 opening methods and SIM card
5G IoT Smart Doorlock Mortise 1
Doorlock with 5 opening methods and SIM card
Accessories
NFC cards, NFC rings, padlock holders and more
5G IoT Smart Deadbolt
Attachment that goes over deadbolt with SIM card
Overview
PRODUCT FEATURES
EXPLORE
Features overview
All product features listed.
Web portal
Control with asset management software.
Mobile app
Unlock smartlocks for any time period.
API’s
Integrate to your own software/apps.
Technology
Connect to the internet over 5G IoT.
Platform
Hosted at AWS in your local region.
Why Digital Keys
Top reasons companies choose us.
Coverage Map
Coverage in over 40 countries out of the box
Security
Mobile network security and privacy.
Solutions
PRODUCT FEATURES
INDUSTRIES
Utilities
Secure street cabinets, meter boxes
Hospitality
Improve your key management.
Education
Improve your building management.
Residential
Smart access control for your home
Commercial Workplaces

Keycard and connected access control

CUSTOMER STORIES
Top Digital Group
Spanish Retail and Office Installation
SAG Lock Manufacturers
Making German Locks Smart
Vodafone
Partnership and 5G Lab Installation
Aruba Beach Resort
Self check-in System in Australian Resort
Marysville B&B

Self check-in System in Australian B&B
Use Cases
Public Toilets
Automated locking solutions for Council public toilets
Shipping Containers
Connected security and tracking for shipping containers.
Real Estate Inspections
A 'self-inspection' system with lock box for RE agents
Rail Infrastructure
Connected access control to prevent unauthorized access vandalism, or theft.
Electrical Cabinets/boxes
Smart padlocks, digital keys and tampering alarms to fit into various boxes and cabinets.
Lockouts Tagouts
Online solution for enhancing the safety, efficiency, and effectiveness of the LOTO process.
Mining Sites
Smart locks and APIs, improving security, safety, and efficiencies of mine sites.
Physical Retail Stores
Glass cabinet smartlocks to replace metal key locks on retail floors.
Hospital Patients Belongings
A padlock and bag solution for patient belongings addressing theft in hospitals
Construction Sites
A secure and efficient key management solution to better control access and reduce theft.
Resources
PRODUCT RESOURCES
EXPLORE
Instruction videos and manuals
Learn more about products and services.
Product FAQs
Answers to all your questions
Blog
Read out latest product news and stories.
Troubleshooting
Gets answers to any issues.
Wi/Fi/BLE/RFID comparison
Connect to the internet over 5G IoT.
Platform
Hosted at AWS in your local region.
About Us
Top reasons companies choose us.
Founders Story
Learn about motivations and values.
Press
Browse news articles, get press resources.
Support

Contact us

Support and Help Portal

SUPPORT HOME / SMART PADLOCK / TROUBLESHOOTING AND ISSUES

Incorrect PIN

Updated on 15/8/2023

If you enter an incorrect PIN, a message will appear on the LED display as 'INVALID'. Please try entering your PIN again. Remember to press the 'C' button, that is the 'Confirm button'. See video below demonstrating this.